Privacy Policy

Last updated: March 2026

1. Data Controller

Transak Recovery Ltd is the data controller responsible for your personal data. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Details of the fraud or scam you experienced
• Transaction records, wallet addresses, and financial documentation
• Communication records between you and our team

We also collect limited technical data through website usage (IP address, browser type, pages visited) for analytics and security purposes.

3. How We Use Your Data

We use your data exclusively for:

• Assessing and processing your recovery case
• Communicating with you about your case status
• Coordinating with law enforcement, exchanges, and legal partners as necessary for recovery
• Improving our services and website functionality
• Complying with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

• Consent: When you submit our contact form or engage our services
• Contractual necessity: To perform our recovery services under our service agreement
• Legitimate interest: To improve our services and prevent fraud
• Legal obligation: To comply with applicable laws and regulations

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Law enforcement agencies, as necessary for your case
• Cryptocurrency exchanges, to facilitate asset freezing and recovery
• Legal partners in relevant jurisdictions
• Regulatory bodies, when required by law

All third parties are required to maintain confidentiality and process data only for the specified purpose.

6. Data Retention

We retain your personal data for the duration of your case plus 6 years after case closure, in accordance with UK limitation periods. You may request earlier deletion of non-essential data at any time.

7. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies

Our website uses essential cookies for functionality. We do not use tracking cookies or third-party advertising cookies. Analytics data is collected anonymously.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and secure data storage. We will never ask for your private keys, wallet passwords, or seed phrases.

10. International Transfers

Where your case requires coordination across jurisdictions, data may be transferred outside the UK. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses.

11. Contact

For privacy-related enquiries or to exercise your rights, contact our Data Protection Officer at support@transak.info or write to us at 20-22 Wenlock Rd, London, N1 7GU, UK.

12. Changes

We may update this Privacy Policy from time to time. Material changes will be communicated via our website.